FAQ


Woodenshoes-Woodenclogs shop

How do we deal with information going?
The information collected is used to process orders and as possible. Your future shopping experience even more enjoyable If necessary we use your information to get in touch. You Your personal data can be accessed by you and be changed or removed if necessary. The information we collect is used for purposes clearly expressed.

How can I order products?
You can easily order items from our fully automated online store. Click on a category and then click the item from you choice (abeelding and / or item number) to view the article. In this window, you have the same opportunity to order the article. Then click on the checkout icon to checkout. You can at any time you see contents of you basket. The rest speaks for itself.

What are the delivery costs / delivery?
All prices in our shop include VAT. If indicated, there is also delivery charge (eg verzend-/verzekering- and / or administration) into account. When paying cash on delivery is normally the COD amount charged to you. You can find further information under section customer service.

How can I pay my order?
Payment by:
1. iDeal payment (online payment)
2. Payment, advance payment on account (IBAN NL62RABO0117743941)
3. Paypal (online payment)
4. Credit card (Mastercard, American Express or Visa card)
5. Cash payment (only within the Netherlands)

All our online payments will be done by Buckaroo Online Payment Services

Buckaroo safe and secure


When will my order be delivered?
The delivery of the ordered products varies by product. We will do our best most products within 1-5 working days to deliver to you within the Netherlands. Normally, even provided in 90% of the cases, within 2 days. Your order will always be made within 5 days of treatment. After your order we will keep you informed via email of the status of your order. In case of advance payment items shipped upon receipt of the amount due on account. You can transfer the amount to account number IBAN NL62RABO0117743941 in name Herimex, in Zwolle.
The shipment is provided by a transporter. The carriers choose their own schedule for delivery. Please note that there may be to take the consignment if the delivery does not fit through the letterbox. Someone the best present at the delivery address on weekdays from 9:00 to 17:00 If the carrier comes when no one is present, they do a card in the bus containing the contact details for a new appointment. If no response here, they offer the shipment the next day again. If no one is present, the mission remains a week lying in the depot. The shipment is then returned to our warehouse. We continue to depend on the delivery service and are not responsible for orders that are delivered too late.
Make sure, send package to an address where someone is present during the day. This prevents delays or miscommunications.

When we have the Payments on our bankaccount the order will be sent.
Within Europe: The order will be delivered in 4-7 days.
China: The order will be delivered in 8-20 days.
South Afrika: The order will be delivered in 8-20 days.
USA, Australia,Brasil,Canada,Hong Kong,Japan,New Sealand: The order will be delivered in 4-15 days.
The order is offered normally by day at your address. Take notice that your order can be delivered, so where someone is present. This can mean that you must take your package at a deposit store. For this you should have 3 weeks time. In short: let you package be delivered on an address which someone is present. This prevents delays. We remain dependent on our transporter concerned service and are not responsibly for orders that will be delivered to late.

Article out of stock?
As an article however is no longer in stock, we will make contact with you on delivery terms.

Purchase proof?
In every order you find a memorandum. This memorandum serves as a purchase proof.

Guarantee?
We know the quality of our products. With our online custumors all over the world it's important that our export products that you buy, expected what you have expected, Quality. For guarantee, you should use your product indicated to treat according to the instruction through the manufacturer. As serves a shoe maintain (cleanly) to be.

Copyright
Entire or partial take-over purchase of texts and/or photographs of this website has been allowed alone after preceding written permission of the publisher. By the abusing of this copyright always a lawyer is called in and its all expenses for the offender.

Technical requirements
Our website is best seen with a modern brownser (microsoft internet explore 4.0 or higher, net cape Navigator 4.0 or more high) and a Flah player plug-in. Our online-shop is reproduced best on resolution 1024X768 pixels.