Customer service


Contact
Accessibility customers service is always accessible through e-mail: info@puma-werkschoenen.nl

Questions
We put our best for a complete service. On this site, you'll find already a lot of information about all sorts of affairs. You might have a question or complaints, please contact us by email: info@puma-werkschoenen.nl
We will respond your email as soon as possible (normally within 48 hours on working days).

How can I order?
You can order quite simple by our complete automatic online shopping page. You click on a category and then you can find more information about this article. You have the possibility to order this article directly. In the Shopping Basket, you can always see what you have ordered. When you're ready, click the "Proceed to Checkout" button. Check your order details and confirm. We'll send you an e-mail confirming your order.
Transport cost
Select you country and the transport cost will we be displayed. Your country not displayed? pleasy contact us and we will calculate what the transport cost will be.

How can I pay?
Outside the Netherlands you can pay by banktransfer, Buckaroo or Paypal (online banking). All the payments must be done beforehand.
Our bankdetails are:
Rabobank Account number: 0117743941
BIC number: RABONL2U
IBAN number: NL62RABO0117743941
Payments will be outsourced to Buckaroo. This allows you to pay in a safe and secur environment.


When will my order be delivered?
When we have the Payments on our bankaccount the order will be delivered. The following list is a indication for the standard delivery.
Within Europe: The order will be delivered in 7-8 days.
China: The order will be delivered in 10-15 days.
South Afrika: The order will be delivered in 10-15 days.
USA, Australia,Brasil,Canada,Hong Kong,Japan,New Sealand: The order will be delivered in 8-12 days.

The order is offered normally by day at your address. Take notice that your order can be delivered, so where someone is present. In short: let you package be delivered on an address where someone is present. This prevents delays. We remain dependent on our transporter concerned service and are not responsibly for orders that will be delivered to late or cant be delivered when there is no one around or impossible to deliver.

Article out of stock?
As an article however is no longer in stock, we will make contact with you on delivery terms.

Purchase proof?
In every order you find a memorandum. This memorandum serves as a purchase proof.

Guarantee?
We know the quality of our products. With our online custumors all over the world it's important that our export products that you buy, expected what you have expected, Quality. In order to guarantee to qualify you must have the product to be treated in accordance with the statement specified by the manufacturer. If there are any complaints please contact our customer service for details.

Copyright
Entire or partial take-over purchase of texts and/or photographs of this website is only allowed after the express written permission of the Publisher. By the abusing of this copyright always a lawyer is called in and its all expenses for the offender.

Technical requirements
Our website is best seen with a modern brownser (microsoft internet explore 4.0 or higher, net cape Navigator 4.0 or more high) and a Flah player plug-in. Our online-shop is reproduced best on resolution 1024X768 pixels.

Delivery costs
The delivery costs are mentioned on the website. We will sent the goods with our transporter and the goods will be uninsured to minimize transportcost. We are not reponsible outside the Netherlands for this package. We can mention that we sent many packages all over the world in many years without any problems.

Your personal information
We won't give any personal information to third parties, with the exception of third parties that are enabled in the implementation of your order. Your personal data can be accessed by you and if necessary, modified or deleted.
We appreciate the confidence in us, and will do our effort to protect your personal information. In the overview below, you can see where we need your data for:
If you places an order, we have your name, e-mail address, delivery address, and billing information necessary in order to carry out your order. We will sometimes use your data on the set of site improvements, special offers and new items. If you do not, you can create an e-mail to express to send to: info@puma-werkschoenen.nl
Financial information (credit card numbers, credit card expiry dates and billing address) will only be used to bill-to purchase products and services.